- Delivery in 3 to 7 days
- Arrives broken? We replace it
- 15% off on first order
About Mridaya Native
Terracotta planters, urlis and clay decor, delivered across India
Mridaya Native is an online store for terracotta, polished clay and ceramic home decor, based in Bengaluru. We stock clay planters, urlis, vases and decor objects, and every piece is hand-picked for its shape, weight and finish.
Terracotta planters suit indoor plants, balconies and courtyards. An urli filled with water and floating flowers works at an entrance, in a puja space or on a coffee table. Clay vases and polished pieces add a warm, earthy tone to shelves, consoles and dining tables.
We ship to serviceable pin codes across India. Orders are dispatched within 2 business days, shipping is free on orders above ₹1,000, and every piece is packed individually for fragile transit. If a piece arrives damaged, tell us within 24 hours of delivery and we will refund or replace it.
Our Story
A piece of earth, brought indoors.
Most of what fills a home today was made to be replaced. Plastic that cracks and gets thrown out. Finishes that peel. Things bought in a hurry and forgotten in a season.
Mridaya Native began with a simpler wish: to bring a little soil back into the home.
Clay is the oldest material people have ever shaped. It comes out of the ground. It holds water. It lets a plant's roots breathe. And when it finally breaks, it goes back to being earth. It does not need to be improved on.
A woman-led brand
Mridaya Native is founded and run by a woman. Our founder works as a model, in a world that moves fast and asks everyone to keep up. Watching that pace, and what it is doing to the places we live in, she wanted to build something that went the other way. Slower. Quieter. Closer to the ground.
Hand-picked, in small numbers
We do not make our pieces. We find them. Every planter, urli, vase and object in the collection is hand-picked and chosen one at a time, for its shape, its weight and the way it sits in the light. Most pieces exist in very small numbers, three or five at a time. When they are gone, they are gone.
No two alike
Clay is never uniform, so no two pieces come out the same. The one you receive will differ a little from the one in our photographs. We think that is the point.
Choosing clay
Every time you choose a clay planter over a plastic one, you bring home something that came from the ground and can go back to it. A small piece of soil, kept close.
Own a piece of soil.
Mridaya Native
Contact Us
We would love to hear from you, whether it is a question about a piece, an order, or how to care for your clay.
Email: groundswellmarketinglabs@gmail.com
Phone: +919980571010
Hours: Monday to Saturday, 10am to 6pm IST
We reply to every message within 48 hours.
Business details
Mridaya Native is operated by Groundswell Marketing Labs
Kasavanahalli, Sarjapur, Bengaluru, Karnataka, India
Shipping Policy
Last updated: 31.10.2026
Where we ship
We ship to all serviceable pin codes across India.
Dispatch
Orders are dispatched within 2 business days of being placed. Business days exclude Sundays and public holidays.
Delivery time
Most orders arrive within 7 business days of dispatch, depending on your pin code. Remote locations may take longer.
Couriers and tracking
We work with established courier partners and choose the most suitable one for your pin code. You will receive a tracking link by email once your order is dispatched.
Shipping charges
Shipping is free on orders above ₹1000. Orders below that carry a flat shipping charge of ₹100. The final amount, including any shipping charge, is shown before you pay.
Packing
Every piece is packed individually with protective cushioning made for fragile items.
Delivery issues
If a parcel cannot be delivered because of an incorrect address or missed delivery attempts and is returned to us, we will contact you to arrange re-delivery.
Damaged on arrival
If your order arrives damaged, report it within 24 hours of delivery. See our Refund and Cancellation Policy for how we handle it.
Contact
Email: groundswellmarketinglabs@gmail.com
Phone: 9980571010
Refund and Cancellation
Last updated: 31.10.2026
Everything we sell is clay, and clay is fragile in transit. This policy is built around one promise: if a piece reaches you damaged, we make it right quickly, without asking you to pack a broken pot back into a box.
Report damage within 24 hours of delivery
If your order arrives damaged, email us at groundswellmarketinglabs@gmail.com within 24 hours of delivery, as shown in the courier tracking. Please include:
- Your order number
- Clear photos of the piece from more than one side
- A close-up photo of the damage
- A photo of the outer box and the shipping label
Please keep the piece and all packaging until your claim is resolved. If you record a video while opening the parcel, send that too. It is not required, but it helps us resolve your claim faster.
If the piece is broken
If the piece is broken, cracked through, or can no longer be used, we will review your photos and offer a full refund or, if the same piece is in stock, a free replacement. You choose.
If the damage is minor
If the damage is small, such as a chip, dent or scuff that does not stop the piece from being used, you choose between:
- Keep it with a partial refund, which we will offer based on the damage, or
- Send it back. We arrange pickup at our cost and refund you in full once it reaches us.
We will never ask you to keep a damaged piece you do not want.
What is not damage
Each piece is clay and no two are the same. These are part of the material and are not treated as damage:
- Small differences from the photograph in shape, size or colour
- Firing marks, colour shifts and surface variation
- Gradual darkening where the clay meets water
Cracks, chips, and a missing drainage hole on a planter are defects and are covered above.
Wrong item
If we send you the wrong piece, we will arrange pickup at our cost and send the right one, or refund you in full.
Change of mind
Because clay does not travel well twice, we do not accept returns for change of mind.
Cancellations
Before dispatch: email us with your order number and we will cancel and refund your order in full.
After dispatch: orders cannot be cancelled once shipped, as a returned parcel is likely to break in transit. If the piece arrives damaged, the damage terms above apply.
Refund timeline
Approved refunds are initiated within 7 days of approving your claim where no return is needed, or within 7 days of receiving the returned piece. Refunds go back to your original payment method. The time it takes to reach your account depends on your bank or payment provider.
Claims after 24 hours
We cannot accept damage claims reported more than 24 hours after delivery, because after that we can no longer tell damage in transit from damage in use.
Contact
Email: groundswellmarketinglabs@gmail.com
Phone: 9980571010
Terms and Conditions
Last updated: 31.10.2026
1. Who we are
This website, mridayanative.com, is operated by Groundswell Marketing Labs ("we", "us") under the brand Mridaya Native. Address: Kasavanahalli, Sarjapur, Bengaluru, Karnataka, India. By using this website or placing an order, you agree to these terms.
2. Our products
Our pieces are made of clay. Each one varies in shape, size, colour and surface, and the piece you receive will not be identical to the one photographed. Dimensions are approximate. These variations are part of the material and are not defects. Defects and damage are covered in our Refund and Cancellation Policy.
3. Prices
All prices are in Indian Rupees. The final amount payable, including any shipping charge, is shown before you pay. If a price is listed incorrectly because of an error, we will contact you before dispatch, and you may cancel for a full refund.
4. Orders
An order is confirmed once payment is received. We may cancel an order and refund it in full if the item is no longer available or if there is an error in the listing.
5. Payments
Payments are processed securely by Razorpay. We do not store your card or bank details.
6. Shipping, returns and refunds
Shipping is governed by our Shipping Policy. Returns, refunds and cancellations are governed by our Refund and Cancellation Policy.
7. Use of this website
All text, photographs and design on this website belong to us and may not be copied or reused without our written permission.
8. Limitation of liability
To the extent permitted by law, our liability for any order is limited to the amount you paid for that order.
9. Governing law
These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts in Bengaluru, Karnataka.
10. Changes
We may update these terms from time to time. The version on this page at the time of your order applies to that order.
Privacy Policy
Last updated: October 31, 2026
Mridaya Native operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Mridaya Native is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
- Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
- Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
- Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at groundswellmarketinglabs@gmail.com. You can find our other contact details on our contact information policy.