Last updated: 31.10.2026
1. Who we are
This website, mridayanative.com, is operated by Groundswell Marketing Labs ("we", "us") under the brand Mridaya Native. Address: Kasavanahalli, Sarjapur, Bengaluru, Karnataka, India. By using this website or placing an order, you agree to these terms.
2. Our products
Our pieces are made of clay. Each one varies in shape, size, colour and surface, and the piece you receive will not be identical to the one photographed. Dimensions are approximate. These variations are part of the material and are not defects. Defects and damage are covered in our Refund and Cancellation Policy.
3. Prices
All prices are in Indian Rupees. The final amount payable, including any shipping charge, is shown before you pay. If a price is listed incorrectly because of an error, we will contact you before dispatch, and you may cancel for a full refund.
4. Orders
An order is confirmed once payment is received. We may cancel an order and refund it in full if the item is no longer available or if there is an error in the listing.
5. Payments
Payments are processed securely by Razorpay. We do not store your card or bank details.
6. Shipping, returns and refunds
Shipping is governed by our Shipping Policy. Returns, refunds and cancellations are governed by our Refund and Cancellation Policy.
7. Use of this website
All text, photographs and design on this website belong to us and may not be copied or reused without our written permission.
8. Limitation of liability
To the extent permitted by law, our liability for any order is limited to the amount you paid for that order.
9. Governing law
These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts in Bengaluru, Karnataka.
10. Changes
We may update these terms from time to time. The version on this page at the time of your order applies to that order.